Frequently asked questions:
Q: Are your jumpers clean and safe?
A: We vacuum and sanitize our jumpers immediately after each use with a mild disinfectant. When we pick up you will witness the effort that goes into cleaning after your event.
Q: What time do you deliver & pick-up the jumper?
A: We work with our customers as much as possible to deliver at a time that is convenient, within the constraints of the route that day. Often times deliveries happen hours before the party starts, but on very busy weekends we aim to deliver at least 30 minutes before the party start time, large orders even earlier.
Q: Do you deliver jumpers to my area?
A: For larger events we deliver all over San Diego County. The bounce house side of the business extends generally from the Miramar area on the south up to Escondido, and out to the coast. This includes Mira Mesa, Scripps Ranch, Poway, Peńasquitos, Rancho Bernardo, Carmel Mountain Ranch, Carmel Valley, Camino Del Sur, 4S Ranch, Miramar, UTC, Escondido, Rancho Santa Fe, San Marcos, Vista, Cardiff, Encinitas, Solana Beach, Encinitas.
Q: Do you set up in parks?
A: The city and county park system requires a special park insurance that has recently become prohibitively expensive in California. So we are not setting up in most San Diego parks at this time. We can set up in some HOA parks, call our office to verify.
Q: How long do we get the jumper?
A: Jumper rental is for up to six hours. Additional hours cost more depending upon the rental. We must pick up by sunset.
Q: Can I have the jumper overnight?
A: Overnight service depends upon several factors. The items need to be available the next day, and it needs to be in a safe place away from potential vandals, and needs to be protected from any dogs or lawn sprinklers. Overnight is the same as a 2-day rental. Call our office and we will let you know if your event can have overnight service.
Q: Do you require a deposit?
A: Deposits may be taken depending upon our availability and the demand for a given day. We will provide you the opportunity to make an online deposit if needed. Full payment is required on the day of service.
Q: How do I know that you'll show up?
A: We do not overbook, so once you reserve with us and we confirm your reservation those products are not available to anyone else. We maintain communication with our customers coming up to event day, checking in a few days before and we let you know when we are on the way the day of your event. Check our Yelp reviews.
Q: How far in advance do I need to reserve?
A: We suggest making the reservation 2-3 weeks before your event. We will take as many last-minute requests as possible.
Q: How many children can use the jumper safely?
A: It really depends on their height and size. Generally about 6 to 8 is the maximum. Our standard jumper has an 800 lb limit, the larger ones are 1200 lbs and can hold more people. The customer is responsible for making sure people of compatible ages are using the products safely. Jumpers run into a crowing problem before maximum weight is reached.
Q: How much room do I need?
A: We need at least 2 feet at the sides of the jumper and 4 feet front to rear for safety, set up and removal. The front and rear of of the bounce houses require a little extra room for the blower in the rear and the entrance step up front. For example a 13ft castle jumper requires about 18 feet front to rear and about 15 feet on the sides. The size of the jumpers are listed on each web page.
Q: Can you set up on my driveway?
A: Yes, as long as it is wide enough and not too much of a slope.
Q: How long does it take to set up and take down?
A: It takes about 20 minutes to set up and about 40 minutes to vacuum, sanitize and take down.
Q: What if it rains?
A: San Diego Jumpmasters reserves the right to cancel any reservation due to weather including rain and wind. Under questionable weather conditions, we may need to cancel or you may be given an option of having your jumper set up, (depending upon the forecast). If an event or rental is cancelled due to weather we will not charge you. Any deposits will be refunded. Once the jumper is set up, there are no refunds, and if rain or wind begin after setup we may need to pick up the unit before your party ends.